Refund and Returns Policy

Returns that are at the error of Filtration Now do not incur a restock fee. Items that are made to order are not eligible for return.

30-Day Return Policy with 25% Restocking Fee

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 30 days of the purchase date, subject to the following terms:

  1. Eligibility for Returns:

    • Items must be returned in their original condition, including all packaging, accessories, and documentation.
    • Products that are damaged, used, or not in resalable condition may be denied a return or subject to additional fees.

  2. Restocking Fee:

    • A 25% restocking fee will be deducted from your refund for all returned items.
    • The restocking fee applies to the full purchase price of the item.

  3. Return Process:

    • To initiate a return, please contact our customer service team for a return authorization.
    • Once your return is approved, you will receive further instructions on how to return the item(s).

  4. Shipping Costs:

    • Original shipping charges are non-refundable.
    • You are responsible for return shipping costs, unless the item was received damaged or defective.

  5. Refunds:

    • Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item(s).
    • The 25% restocking fee will be deducted from the total refund amount.

If you have any questions regarding our return policy, please contact us.

Next Day and Expedited Requests

We offer next day requests on certain parts that are in stock. Next day requests are required to submit either a carrier account number or credit card information for covering the extra cost of shipment. UPS or FedEx will provide the shipping. Cutoff times for next day air vary by the part. Free shipping offers do not include expedited or next day options.

To use your own carrier shipping account please use the order notes to specify the speed of shipping. Freight shipped items will not be expedited. If you are desperate for a motor freight item to be expedited you may call and speak with a representative there are hotshot services available but be aware the costs are much higher than other methods and in most cases we will suggest you just wait for standard motor freight.

Next day and expedited shipping is not guaranteed. While we will try our best to cater to expedited requests, there are many factors outside of the control of Filtration Now Shipping. If the item is not in our warehouses, it may be coming from the manufacturer and in a different time zone. There are also carrier delays that may happen. In short, while we want to get you parts as soon as possible it is always best not to be in the situation where you need a part next day. Take advantage of using spares on hand to combat the urgency. We would be happy to find out what spares the manufacturer recommends for your equipment.

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total order and there may be items that must ship freight which is a drastically higher cost than parcel services. Oversized or heavy items may have an additional shipping cost, if you do not request liftgate service many times a motor freight carrier will charge you for that. This charge may not be calculated until the order is being prepared or has been loaded and calculated by the carrier. Filtration Now Shipping does not charge any handling fee for US shipments, areas that need paperwork prepared are charged a fee upon ordering to prepare the paperwork, usually it is under 10 USD.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping. While this does not usually happen Filtration Now Shipping must reserve this right as unexpected carrier cost have happened. Filtration Now Shipping is not responsible for any import fees, period…once it leaves the United States we will not take the item back if you fail to pay proper duties & fees. 

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Free Shipping: Orders with standard shipping totaling in the amount over $199.00 (excluding tax) are eligible for free shipping. Orders totaling over $3975.00 that include Freight Shipped Items are eligible for free shipping. *Freight Shipped Item are any item considered too large for conventional shipping (ex. Aluminum Piping, Compressors, Items on a Pallet, Bulk Liquids and certain other items). This offer is not valid for Alaska or Hawaii. We reserve the right to not offer this at any time for any reason as the shipment companies may change rates.